Custom Hoists,  Inc.  warrants only products of its manufacture against operational failure caused by defective materials or workmanship which occur during proper and normal use within 24 months from the date of purchase from Custom Hoists, Inc. Custom Hoist, Inc. reserves the right to determine what is proper and normal use.

Packing, wipers, bearings and bushings which are subject to wear caused by internal and external contamination, as well as from normal operating conditions, are not warranty items. Failures initiated by forms of oxidation are also not considered warranty failure.

Custom Hoists shall not, under any circumstances, be liable for labor for removal and installation expenses, loss of time, manufacturing costs, materials, loss of profits, incidental, special or consequential damages, direct or indirect.

Custom Hoists, Inc.'s only obligation is to repair or replace, at its election, free of charge, any part of the product that its inspection shows to be defective and, if appropriate, the lowest round trip transportation charges from Custom Hoists' original customer to Hayesville, Ohio and return, but excluding all transportation costs from Custom Hoists' customer to its customer.

A return authorization number must be obtained from authorized Custom Hoists' personnel prior to returning any products for warranty consideration. All claims must be accompanied by a complete written explanation of claimed defects and the circumstances of operational failure. Products returned for warranty consideration shall be shipped to Custom Hoists freight prepaid with the return authorization attached.

In the event that a product is repaired under warranty, that product shall carry the remainder of the original warranty period.